Terms and Conditions - Cp Crystal & Pearls

Effective Date: 18 August 2026

Welcome to CP Crystal & Pearls. These Terms & Conditions govern your use of our website and your purchase of products from CP Crystal & Pearls.

By accessing, browsing, or using our website, or by placing an order through our website, you agree to these Terms & Conditions. Please read them carefully before placing an order.

About CP Crystal & Pearls

CP Crystal & Pearls is an India-based jewellery business offering jewellery products to customers in India and internationally.

These Terms & Conditions apply to purchases made through our website. Purchases made through third-party marketplaces, including Amazon, may also be subject to the terms and policies of the respective marketplace.

Use of Our Website

You agree to use our website only for lawful purposes.

You must not:

Use the website for any fraudulent or unlawful activity
Attempt to gain unauthorised access to our website, systems, or accounts
Interfere with the website’s security or functionality
Copy, reproduce, distribute, or commercially exploit our website content without permission
Use our website to transmit harmful, malicious, or unlawful material

We reserve the right to restrict or terminate access to our website where we reasonably believe that these Terms & Conditions have been violated.

Product Information

We make reasonable efforts to ensure that product descriptions, images, measurements, colours, prices, and other product information displayed on our website are accurate.

However:

Actual product colours may vary slightly depending on your screen, device, lighting, or display settings.
Minor variations may occur due to the nature of jewellery materials and manufacturing processes.
Product images may be photographed under studio or controlled lighting conditions.
Product dimensions and measurements may have minor variations.

We recommend reviewing the product description, images, specifications, and available information carefully before placing an order.

Product Availability

All products are subject to availability.

We reserve the right to:

Limit the quantity of products available for purchase
Discontinue products
Change product specifications or designs
Correct errors in product information
Cancel an order where a product is unavailable

If we are unable to fulfil an order after payment has been received, we will contact you regarding the available options.

Prices

All product prices displayed on our website are subject to change without prior notice.

The applicable price for an order is the price displayed at the time the order is placed, unless there is an obvious pricing or technical error.

Where applicable, taxes, shipping charges, customs duties, or other charges may be shown separately during checkout or may apply depending on the destination and nature of the order.

Orders

When you place an order through our website, you are making a request to purchase the selected products.

An order is considered accepted once CP Crystal & Pearls confirms the order and/or begins processing it.

We reserve the right to refuse or cancel an order in circumstances including, but not limited to:

Product unavailability
Incorrect pricing or product information
Suspected fraudulent or unauthorised transactions
Technical errors
Incorrect or incomplete customer information
Other circumstances that prevent us from reasonably fulfilling the order

If an order is cancelled after payment has been received, any applicable refund will be processed according to the circumstances of the cancellation and applicable payment-provider procedures.

Customer Information

You are responsible for providing accurate and complete information when placing an order.

This includes:

Full name
Correct shipping address
Phone number
Email address
Other information required to process or deliver your order

CP Crystal & Pearls will not be responsible for delivery issues resulting from incorrect, incomplete, or outdated information provided by the customer.

If you notice an error in your order information, please contact us as soon as possible.

Payments

Payments for purchases made through our website are processed through Razorpay.

We currently do not offer Cash on Delivery (COD).

By completing a payment, you confirm that you are authorised to use the selected payment method.

CP Crystal & Pearls does not store complete credit card, debit card, or bank account details on its own systems.

Payment processing may be subject to the terms and policies of the applicable payment service provider.

Shipping and Delivery

We currently use India Post and may use other shipping or logistics providers where necessary.

Delivery times may vary depending on:

Destination
Shipping method
Availability of the product
Postal or courier operations
Weather or other unforeseen circumstances
Customs procedures for international orders
Public holidays or other operational disruptions

Estimated delivery timelines are provided as guidance and are not guaranteed unless expressly stated otherwise.

Once an order has been handed over to the shipping provider, delivery is subject to the shipping provider’s operations and procedures.

International Orders

CP Crystal & Pearls accepts orders from customers outside India.

International orders may be subject to additional charges, including:

Customs duties
Import taxes
Local taxes
Clearance charges
Other fees imposed by the destination country

Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer.

Customs rules and import requirements vary between countries. Customers are responsible for ensuring that the products they order can legally be imported into their destination country.

Delays caused by customs clearance or destination-country authorities are outside our control.

Returns, Refunds and Replacements

All sales are final.

CP Crystal & Pearls does not offer refunds, exchanges, or cancellations for:

Change of mind
Incorrect size selection
Personal preference

A replacement may be provided only in the circumstances and subject to the requirements described in our Returns & Replacement Policy.

Any claim for a defective or damaged product, incorrect product, or missing item must comply with the reporting period and proof requirements stated in that policy.

Please review our Returns & Replacement Policy before placing an order.

Jewellery Care and Product Use

Jewellery should be handled and stored appropriately to help maintain its appearance and condition.

Unless otherwise specified for a particular product, we recommend keeping jewellery away from:

Water and moisture
Perfume and cosmetics
Sweat
Chemicals and cleaning products
Excessive friction
Extreme temperatures

Normal wear, tarnishing, discolouration, scratches, breakage caused by improper handling, or damage occurring after delivery is not considered a product defect.

Customers are responsible for following any care instructions provided with their purchase.

Intellectual Property

All content on the CP Crystal & Pearls website, including but not limited to:

Product photographs
Product descriptions
Logos
Brand names
Graphics
Designs
Website layout
Text
Videos
Other original content

is owned by or licensed to CP Crystal & Pearls and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially use our content without our prior written permission.

User Submitted Content

If you voluntarily submit content to us, such as reviews, feedback, photographs, testimonials, or other material, you confirm that you have the right to submit that content.

By submitting content, you grant CP Crystal & Pearls permission to use, reproduce, display, and publish the content for legitimate business, marketing, or promotional purposes, subject to applicable law.

We reserve the right to remove content that is unlawful, offensive, misleading, abusive, or otherwise inappropriate.

Website Availability

We make reasonable efforts to keep our website available and functioning properly.

However, we do not guarantee that the website will always be:

Available without interruption
Free from errors
Free from viruses or other harmful components
Compatible with every device or browser

The website may occasionally be unavailable due to maintenance, technical problems, updates, security issues, or circumstances beyond our reasonable control.

Limitation of Liability

To the extent permitted by applicable law, CP Crystal & Pearls will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or purchase of our products.

We are not responsible for circumstances beyond our reasonable control, including but not limited to:

Natural disasters
Government restrictions
Postal or courier disruptions
Customs delays
Strikes or labour disruptions
Technical failures
Internet or telecommunications failures
Other unforeseen events

Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

Third Party Services

Our website may use or connect to third-party services, including payment providers, shipping providers, analytics services, marketplaces, and other external services.

Your use of third-party services may be subject to the terms and privacy policies of those third parties.

CP Crystal & Pearls is not responsible for the independent policies, practices, or availability of third-party services.

Privacy

Your use of our website and our handling of personal information are also governed by our Privacy Policy.

Our Privacy Policy explains what information we collect, how we use it, how it may be shared, and how you can exercise applicable privacy rights.

Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, website, products, services, or applicable laws.

Updated Terms & Conditions will be posted on this page with a revised Effective Date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising in connection with these Terms & Conditions or your use of our website shall be subject to the jurisdiction of the courts having appropriate jurisdiction in India, subject to applicable law.

Contact Us

If you have questions regarding these Terms & Conditions, your order, or our products, please contact us:

CP Crystal & Pearls

Email: jewells.avcreations25@gmail.com
Phone/WhatsApp: 97934 24461

Customer Support Hours: Monday to Sunday, 10:00 AM – 7:00 PM (IST)

We aim to respond to customer queries within 24–48 business hours.