Privacy Policy
Effective Date: 19 August 2026
At CP Crystal & Pearls, we respect your privacy and are committed to protecting the personal information you share with us when you visit our website, place an order, create an account, or contact us.
This Privacy Policy explains what information we may collect, how we use it, when we may share it, and the choices available to you.
CP Crystal & Pearls is an India-based jewellery business serving customers in India and internationally.
By using our website or purchasing from us, you acknowledge the practices described in this Privacy Policy.
Information We Collect
Depending on how you interact with CP Crystal & Pearls, we may collect the following information:
Information you provide to us
When you place an order, create an account, or contact us, we may collect:
- Your name
- Email address
- Phone number
- Billing address
- Shipping address
- Order and purchase details
- Information you provide when contacting customer support
- Account information when you choose to create a customer account
We collect only information that is reasonably necessary to provide our products and services, process your orders, communicate with you, and fulfil our business and legal obligations.
Payment information
Payments made through our website are processed through Razorpay.
CP Crystal & Pearls does not store your complete credit card, debit card, or bank account details on its own systems. Payment information is processed by the applicable payment service provider according to its own terms and privacy practices.
Cash on Delivery (COD) is currently not available.
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, depending on your browser, device, cookies, and analytics settings.
This may include information such as:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Date and time of visits
- Website interactions
- General website usage information
We may use Google Analytics and other website technologies to understand how visitors use our website and improve its performance and user experience.
Cookies
Our website may use cookies and similar technologies.
Cookies are small files stored on your device that help websites remember information, maintain functionality, understand website usage, and improve your browsing experience.
We may use cookies for purposes such as:
- Keeping the website functioning properly
- Maintaining shopping cart and checkout functionality
- Remembering certain preferences
- Understanding website traffic and usage
- Improving website performance and user experience
Some cookies may be placed by third-party services that operate on our behalf.
You can control or disable certain cookies through your browser settings. However, disabling essential cookies may affect some website functions, including shopping cart or checkout functionality.
How We Use Your Information
We may use your personal information to:
- Process and fulfil your orders
- Process payments
- Arrange delivery of your purchases
- Provide customer support
- Communicate with you about your order
- Respond to enquiries and complaints
- Manage your customer account
- Maintain transaction and business records
- Improve our website, products, and services
- Understand website usage and performance
- Detect, prevent, and address fraud, misuse, security issues, or other unlawful activity
- Comply with applicable legal and regulatory requirements
We will not use your personal information for purposes that are unrelated to the purposes described in this Privacy Policy without appropriate notice or consent where required by applicable law.
Sharing of Personal Information
We do not sell your personal information to third parties.
We may share information with service providers and other parties where reasonably necessary to operate our business and provide our services.
These may include:
Payment service providers
We use Razorpay to process payments made through our website.
Shipping and delivery providers
We may share information such as your name, phone number, and delivery address with postal, courier, logistics, or shipping providers where necessary to deliver your order.
We currently use India Post for shipping and may use other logistics providers where required.
Website and technology providers
We may share or allow access to relevant information with service providers that help us operate our website, including our hosting provider, website technology providers, analytics providers, security providers, and other technical service providers.
Legal and regulatory purposes
We may disclose information where reasonably necessary to:
- Comply with applicable laws or legal obligations
- Respond to lawful requests from government or regulatory authorities
- Protect our rights, property, customers, or business
- Investigate fraud, security issues, or unlawful activity
Third-party service providers may process information according to their own applicable privacy policies and terms.
Amazon Orders
CP Crystal & Pearls may also sell products through Amazon.
When you purchase a CP Crystal & Pearls product through Amazon, Amazon may collect and process your personal information in accordance with Amazon’s own privacy policy and terms.
Information made available to us through Amazon may be used only as reasonably necessary to fulfil, manage, support, and administer your order and customer service.
Amazon’s processing of your personal information is governed by Amazon’s own policies.
International Customers and Data Transfers
CP Crystal & Pearls serves customers in India and internationally.
When you place an international order or use our website from outside India, your personal information may be processed or transferred across countries where necessary to provide our services.
For example, information may be processed by:
- Payment service providers
- Website and hosting providers
- Analytics providers
- Shipping and logistics providers
- Other service providers involved in operating our business
Where personal information is transferred or processed outside India, we will take reasonable steps to ensure that it is handled in accordance with applicable legal requirements and appropriate contractual or technical safeguards where required.
Customer Accounts
You may be able to create an account on our website or complete a purchase as a guest.
If you create an account, information associated with your account may be retained to help you manage orders and use account-related features.
You are responsible for keeping your account credentials confidential and should notify us if you believe your account has been accessed without your permission.
Marketing and Promotional Communications
CP Crystal & Pearls does not currently use customer information for regular promotional email, SMS, or WhatsApp marketing.
If we introduce promotional communications in the future, we will provide appropriate choices for customers to opt out or unsubscribe where required by applicable law.
You may also contact us if you no longer wish to receive permitted promotional communications from us.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
This may include retaining information for:
- Processing and fulfilling orders
- Customer support
- Maintaining transaction and business records
- Accounting and financial requirements
- Resolving disputes
- Preventing fraud or misuse
- Complying with legal and regulatory obligations
When personal information is no longer reasonably required, we may delete, anonymise, or securely dispose of it, subject to applicable legal or regulatory requirements.
Data Security
We take reasonable measures to protect personal information against unauthorized access, misuse, loss, alteration, disclosure, or destruction.
These measures may include appropriate technical, administrative, and organisational safeguards.
However, no method of transmitting or storing information online can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted to or through our website.
Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, including the ability to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where legally permitted
- Withdraw consent where processing is based on consent
- Opt out of promotional communications
- Raise a privacy-related concern or complaint
To make a privacy-related request, please contact us using the details provided below.
We may need to verify your identity before processing certain requests to help protect your personal information.
Some requests may be subject to legal or regulatory limitations.
Privacy of Children
Our website is intended for general consumers and is not specifically directed at children.
We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.
Third Party Websites and Services
Our website may contain links to or integrations with third-party websites and services, including payment providers, marketplaces, social media platforms, analytics services, and other external services.
We are not responsible for the privacy practices, content, or security of third-party websites or services.
We recommend reviewing the privacy policies of those third parties before providing them with personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, services, or applicable legal requirements.
When we make changes, we will update the Effective Date shown at the beginning of this policy.
We encourage you to review this page periodically to stay informed about how we handle personal information.
Contact Us
If you have questions about this Privacy Policy or want to make a privacy-related request, please contact us:
CP Crystal & Pearls
Email: jewells.avcreations25@gmail.com
Phone/WhatsApp: 97934 24461
Customer Support Hours: Monday to Sunday, 10:00 AM – 7:00 PM (IST)
We aim to respond to customer queries within 24–48 business hours.