Shipping Policy
At CP Crystal and Pearls, we are committed to delivering your order safely and on time. Please read our shipping policy below.
Order Processing
- All orders are processed within 1–2 business days after successful payment.
- Orders placed on public holidays will be processed on the next working day.
- During festive seasons, sales, or promotional events, processing may take slightly longer.
Shipping Coverage
We currently ship across India through India Post. At present, we do not offer international shipping.
Shipping Method
We ship all orders through India Post, one of India’s most trusted postal networks.
Depending on your location, your order may be shipped via:
- Speed Post
- Registered Parcel
- Other India Post services, as applicable
The shipping method is selected based on your delivery location and service availability.
Delivery Time
Estimated delivery timelines are:
- Metro cities: 3–6 business days
- Tier 2 & Tier 3 cities: 4–8 business days
- Remote or rural locations: 5–10 business days
Delivery times are estimates and may vary due to weather conditions, public holidays, natural disasters, postal delays, or other circumstances beyond our control.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
Any promotional free shipping offers will also be mentioned at checkout.
Order Tracking
Once your order has been dispatched, you will receive your India Post tracking number via email or WhatsApp (if a mobile number is provided).
You can track your shipment on the official India Post tracking portal:
https://www.indiapost.gov.in
Incorrect Address
Please ensure your shipping address and contact details are accurate while placing your order.
CP Crystal and Pearls cannot be held responsible for delays or non-delivery resulting from incorrect or incomplete address information provided by the customer.
Delivery Attempts
India Post may make multiple delivery attempts depending on their service policy. If a delivery cannot be completed because the recipient is unavailable or the address is incorrect, the parcel may be returned to us.
In such cases, reshipping charges may apply.
Damaged or Tampered Packages
Please inspect your package before accepting delivery.
If your parcel appears damaged, tampered with, or opened at the time of delivery:
- Refuse delivery if possible.
- Take clear photographs of the package.
- Contact us within 24 hours of the delivery with your order number and supporting images.
We will review the issue and assist you as quickly as possible.
Lost Shipments
If your order is lost in transit, please contact us. We will coordinate with India Post to investigate the shipment and keep you informed throughout the process. If the shipment is confirmed as lost, we will work with you to provide an appropriate resolution.
Delayed Deliveries
While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to postal disruptions, adverse weather, government restrictions, strikes, natural disasters, or other unforeseen circumstances beyond our control.
We appreciate your patience and understanding in such situations.
Returns and Refunds
For information regarding returns, exchanges, cancellations, or refunds, please refer to our Returns & Refund Policy.
Customer Support
If you have any questions about your order or shipment, we’re here to help.
Email: jewells.avcreations25@gmail.com
Phone/WhatsApp: 97934 24461
Customer Support Hours: Monday to Sunday, 10:00 AM – 7:00 PM (IST)
We aim to respond to all customer queries within 24–48 business hours.