Returns and Replacement Policy
At CP Crystal & Pearls, all sales are final. We do not offer refunds, exchanges, or cancellations for change of mind, sizing, or personal preference. The only exceptions are described below.
What is Covered
We will send a free replacement if you receive:
- A defective or damaged product
- The wrong product
- A missing item from your order
Reporting Window
You must report any of the above within 24 hours of delivery. Claims raised after this window cannot be accepted.
Required Proof
Email jewells.avcreations25@gmail.com with your order number and an unedited unboxing video. The video must:
- Be continuous, with no pauses, cuts, or edits, from before the parcel is opened until the product is fully unpacked
- Keep the camera focused on the box/parcel throughout
- Clearly show the defect, the incorrect item, or the missing item
Claims submitted without the required unboxing video will not be processed.
What Happens Next
- Once approved, we will ship a free replacement of the same item, subject to availability, within 5–7 business days.
- You do not need to send the original item back unless we specifically request it.
- If the same item is unavailable, we’ll contact you to choose an alternative of equal value.
What is Not Covered
- Change of mind, incorrect size selection, or personal preference
- Minor colour/shade variations due to screen display or lighting
- Normal wear and tear
- Damage caused after delivery due to water, perfume, sweat, chemicals, improper handling, or improper storage
- Claims made without the required unboxing video
- Claims made after the 24-hour reporting window
- Shipping delays or transit-related delays
Customer Support
If you have any questions about your order or replacement claim, we’re here to help.
Email: jewells.avcreations25@gmail.com
Phone/WhatsApp: 97934 24461
Customer Support Hours: Monday to Sunday, 10:00 AM – 7:00 PM (IST)
We aim to respond to all customer queries within 24–48 business hours.