Last Updated: 05-Jun-2026

Refund and Returns Policy

Overview

At CP CRYSTAL & PEARLS, customer satisfaction is important to us. If you receive a damaged, defective, or incorrect product, we’re here to help.

Please read this policy carefully before placing your order. By purchasing from our website, you agree to the terms outlined below.

1. Return & Exchange Eligibility

Eligible Cases

Returns or exchanges are accepted only in the following circumstances:

The product was damaged during transit.
The product has a manufacturing defect.
You received an incorrect product.

Eligibility Conditions

To qualify for a return or exchange:

The issue must be reported within 48 hours of delivery.
The product must be unused, unworn, and in its original condition.
All original packaging, tags, pouches, and accessories must be included.

Please Note: Claims relating to damaged, defective, incorrect, missing, or tampered products require a valid continuous unboxing video. Please refer to Section 2 for complete requirements.

2. Mandatory Unboxing Video

Why We Require It

To help verify claims and protect both our customers and our business, a continuous unboxing video is mandatory for all claims involving:

Damaged products
Manufacturing defects
Incorrect products
Missing items
Tampered packages

Video Requirements

The video must:

Start before opening the package.
Clearly show the shipping label.
Capture the complete unboxing process in one continuous recording.
Contain no cuts, pauses, edits, or interruptions.
Clearly display the product and the reported issue.

Claims submitted without a valid unboxing video may not be approved.

3. Items Not Eligible for Return, Exchange or Refund

Non Eligible Returns

We do not accept returns, exchanges, or refunds for:

Change of mind.
Personal preference regarding design, colour, finish, or appearance.
Incorrect ring size selected by the customer.
Products that have been used, worn, altered, repaired, or damaged after delivery.
Customized or personalized jewellery.
Gift items.
Damage resulting from improper handling, misuse, or improper storage.

Final Sale Items

Products purchased during:

Sale events
Clearance sales
Festival offers
Promotional campaigns
Coupon or discount offers

are considered Final Sale and cannot be returned, exchanged, or refunded unless they are received damaged, defective, or incorrect.

Ring Size Policy

Customer Responsibility

Customers are responsible for selecting the correct ring size before placing an order.

When a Size Exchange is Allowed

A size-related exchange will only be considered if:

The size delivered differs from the size ordered; or
An incorrect item was shipped by CP CRYSTAL & PEARLS.

Returns, refunds, or exchanges cannot be accepted for an incorrect size selected by the customer.

We recommend checking your ring size carefully before placing your order.

5. Jewellery Care & Tarnishing Policy

Fashion Jewellery Care

Our jewellery is fashion jewellery and requires proper care to maintain its appearance and finish.

What Is Not Covered

Returns, refunds, replacements, or exchanges will not be provided for:

Tarnishing
Discolouration
Plating wear
Colour fading
Oxidation
Surface scratches

where these occur due to:

Water exposure
Sweat or moisture
Perfumes, deodorants, lotions, or cosmetics
Chemicals or cleaning products
Improper storage
Normal wear and tear

Following our jewellery care instructions will help extend the life of your jewellery.

6. Product Variations

Natural Variations

Every effort is made to display our products accurately. However, minor variations may occur due to:

Manufacturing processes
Hand-finishing techniques
Photography lighting
Screen or device display settings
Natural characteristics of materials

These variations are normal and are not considered manufacturing defects.

7. How to Request a Return or Exchange

Information Required

Please contact us within 48 hours of delivery and provide:

Order Number
Full Name
Registered Email Address
Photographs of the product
Continuous unboxing video
Description of the issue

Contact Details

CP CRYSTAL & PEARLS

Email: cpcrystalandpearls@gmail.com

WhatsApp: 9793424461

Review Timeline

We aim to review all eligible requests within 2–5 business days.

8. Refund Policy

Available Resolutions

If your claim is approved, we may offer one of the following, depending on product availability and the nature of the issue:

Replacement of the product
Store Credit
Refund to the original payment method

Refund Timeline

Approved refunds are generally processed within:

2–5 business days for claim approval and processing.
5–10 business days for the amount to reflect in your original payment method, depending on your bank or payment provider.

Non Refundable Charges

Shipping charges, Cash on Delivery (COD) fees, convenience charges, and gift-wrap fees are non-refundable unless the error occurred on our part.

9. Order Cancellation Policy

Before Shipment

Orders may be cancelled only before they are shipped.

After Shipment

Once an order has been dispatched, cancellation requests cannot be accepted.

10. Damaged or Tampered Package

Upon Delivery

If your package appears damaged, opened, or tampered with:

Take clear photographs before opening the parcel.
Record a continuous unboxing video.
Contact us within 24 hours of delivery.

Failure to provide sufficient evidence may result in the claim being declined.

11. Right to Reject Claims

CP CRYSTAL & PEARLS reserves the right to investigate and verify all return, refund, and exchange requests.

Claims may be declined if:

The conditions of this policy are not met.
Required evidence is incomplete or unavailable.
Fraudulent or abusive activity is suspected.
The product has been damaged after delivery.

All decisions regarding claim eligibility shall be final.

12. Contact Us

If you have any questions regarding returns, refunds, exchanges, or product-related concerns, please contact us.